Frequently Asked Questions (FAQ)
Are Fragile Items Shipped Safely?
At SlabCave, we take great care to ensure that all items, especially fragile ones, are packaged securely to prevent damage during transit. Our team has decades of combined experience in shipping collectible items. We use high-quality packaging materials and protective techniques to minimize any risk. If you receive a damaged product, please refer to our Shipping & Returns page for instructions on how to proceed.
Do You Offer Wholesale Options?
Yes, we offer both discounted pricing for our Members and wholesale packages for businesses and resellers. Our wholesale program provides competitive pricing and exclusive benefits to help you grow your business. For more information, please visit our Wholesale page or contact us..
How Can I Hear About New Deals and Promotions?
Stay updated on the latest deals, promotions, and product releases by creating a free account on our website. By doing so, you'll be added to our email list and receive exclusive offers directly to your inbox.
Do You Ship Internationally?
Yes, we ship to most countries around the world. We strive to make our products accessible to customers globally. However, please note that shipping restrictions or local laws in certain countries may prevent us from delivering to those locations. If you have concerns about shipping to your country, please contact us for assistance.
Does SlabCave Offer Public Grading Submissions?
As of October 3, 2024, we do not offer public grading submissions. We are in the process of developing a grading submission service and plan to launch it in the near future. Please stay tuned for updates, or sign up for our newsletter to be among the first to know when this service becomes available.
Do You Have an Affiliate Program?
Our affiliate program is currently in development.
Are Gift Cards Usable on Any Product?
Yes, SlabCave gift cards can be used toward the purchase of any product or service available on our website. They are a perfect gift for collectors and enthusiasts, allowing recipients to choose exactly what they want from our wide selection of items.
What Payment Methods Do You Accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and debit cards. We are also exploring additional payment options to provide more flexibility to our customers. For more details, please see our Payment Policy.
How Long Does Shipping Take?
We strive to process and ship all orders within 2 business days. Shipping times vary depending on your location and the shipping method selected at checkout. For domestic orders within the United States, standard shipping typically takes 2-7 business days. International shipping times may vary based on the destination country. For more information, please refer to our Shipping & Returns page.
Can I Track My Order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can also find your tracking information by logging into your account and viewing your order details on your dashboard. This allows you to monitor the progress of your shipment until it reaches your doorstep.
What Is Your Return Policy?
We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 7 days of receiving it, provided it is in its original condition and packaging. Please note that certain items, such as graded cards that have been tampered with, are not eligible for return. For full details, please see our Returns and Refunds Policy.
Do You Offer Membership Benefits?
Our membership system is currently in development.
Do You Provide Authentication Services?
While we currently do not offer authentication services for third-party items, all products sold by SlabCave are guaranteed to be authentic. We work closely with reputable suppliers and experts to ensure the authenticity of every item we sell. We have not and will not ever grade counterfeits, reproudctions (including proxy cards), bootlegs or unauthorized cards.
Is My Personal Information Secure?
Yes, we take your privacy and security seriously. We use industry-standard encryption and security protocols to protect your personal information. For more details on how we handle your data, please review our Privacy Policy.
Do You Offer Gift Wrapping or Special Packaging?
Currently, we do not offer gift wrapping services. However, all items are carefully packaged to ensure they arrive in excellent condition. We are exploring options to offer gift services in the future.
How Can I Stay Updated on New Product Releases?
To stay informed about new product releases, upcoming events, and exclusive offers, we recommend creating an account so you receive our newsletter.