At SlabCave, we prioritize the security and privacy of our customers' payment information. All payments made via credit or debit card are processed through our secure checkout page, which utilizes encryption provided by our trusted payment processor. This ensures that we never have access to your sensitive financial information, keeping your details safe and secure while shopping with us. Rest assured, we do not share or distribute your data or personal information with any third-party companies without your consent.
Upon completing the checkout process, your chosen payment method will be charged immediately, allowing us to promptly begin processing your order. Please note that pre-ordered products or products with extended shipping times will also be charged at the time of checkout.
For in-person events, we utilize a secure credit card terminal provided by our payment processor. This terminal ensures that your payment information remains confidential and is not accessible to us, nor is it stored on our systems or devices. At SlabCave, we are committed to maintaining the highest standards of security and privacy to provide a seamless and worry-free shopping experience for our customers.
We accept the following payment methods:
Visa
MasterCard
American Express
Discover
All payments are processed in USD. If you are using an international credit card, your bank may charge additional fees for currency conversion.
We employ industry-standard encryption technologies when transferring and receiving customer data exchanged with our site servers. Our website is SSL (Secure Socket Layer) certified, ensuring that all data transmitted is encrypted and secure.
We do not store your credit card information on our servers. All payment transactions are processed through a secure gateway provider and are not stored or processed on our servers.
To prevent fraud, all orders are subject to verification and review. We reserve the right to cancel any order that does not pass our verification process. If additional information is required, we will contact you via the email or phone number provided during checkout.
Please refer to our Shipping & Returns Policy for detailed information on how refunds are handled. Refunds, if applicable, will be issued to the original payment method used during purchase.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.
Orders can be cancelled before they are shipped. To cancel an order, please contact our customer service team as soon as possible with your order number. If the order has already been shipped, you may return the item in accordance with our Returns Policy. Our automated order cancellation system is currently in development to fast-track the process for users who need to cancel or amend an order.
We reserve the right to update or modify this Payment Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised policy.